This policy applies to the VPNLM marketing website, user panel, and subscription services. It explains why data is collected, how it is used, how long it is retained, and what rights users have. Websites visited through this service, payment channels, and other third-party services are governed by their own privacy policies.
Account Details and Order Records
VPNLM does not require an email address; an account can be created with a username and password, without submitting email details during registration. Account identifiers, login verification information, plan status, and data usage are used to verify identity, provide subscriptions, and apply billing rules. They are not used to build browsing-interest profiles.
Order records include the selected plan, payment amount, transaction status, and refund information. They are used to verify payments, restore orders, and resolve disputes. Text or attachments submitted in a support ticket are used to address the related issue. Do not send passwords, complete subscription links, sensitive payment credentials, or access keys for other services in a ticket.
No-Logs Policy and Diagnostic Information
VPNLM follows a no-logs policy. It does not record which websites users visit or retain browsing content, lists of visited domains, or connection histories that could be used to reconstruct browsing activity. Cumulative account data usage is used for billing and handled separately from specific browsing destinations.
Connection logs are not retained long term. Temporary technical information needed for troubleshooting is limited to error types, service status, and necessary incident context; it does not include browsing content. Once diagnostic work is complete, this information is deleted or de-identified. Troubleshooting times, client messages, or screenshots voluntarily submitted by users are handled as ticket materials and do not initiate ongoing browsing records.
Access Statistics and Local Storage
Access statistics for the marketing website help us understand page visits, referral sources, and button clicks, so we can improve information and workflows. Statistics are limited to activity on this website and do not extend to other websites users visit through international routes. They should not include passwords, subscription credentials, or payment keys.
Cookies and local storage are used to maintain sessions, preserve login status, and remember language preferences. Storage used by analytics tools helps distinguish visits to this website. Users can restrict cookies or clear site data in their browser settings. After clearing data, users may need to log in again and preferences may reset, but this does not automatically delete accounts or orders from the server.
Third-Party Payments and Data Sharing
VPNLM supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party channels, which obtain the information needed to complete transactions under their own rules. VPNLM uses order-related information and payment results to verify receipt of funds. Users are not asked to provide payment account passwords to this website.
Data is shared only as needed to provide the service, verify transactions, resolve disputes, or meet applicable legal obligations. VPNLM does not sell users' personal data. This policy does not replace the data-handling rules of third-party payment pages or destination services; please review their notices before using them.
Data Retention and Deletion Requests
Account details are retained for as long as needed to maintain the service relationship. Order and refund records are retained as required for transaction verification, dispute handling, and applicable laws. Ticket materials are deleted or de-identified after the issue and any necessary review have been resolved. Access statistics are kept only as long as needed for analysis, without ongoing retention beyond their purpose.
Users can log in to the panel and use a support ticket to request access to, correction of, or deletion of account-related data. Account ownership must be verified before a request is processed. Deletion may make login, subscription, and order lookup unavailable. Transaction records that must be retained by law will have their use restricted and be handled once the retention basis no longer applies. The scope of any cleanup and reasons for data that cannot be deleted will be explained in the ticket.
Policy Updates and Contact
Access to data is limited to what is needed to perform work duties, and access to account verification information and ticket attachments is controlled according to their sensitivity. If you suspect unusual account activity, change your password promptly and describe the situation in a panel ticket. Avoid sharing subscription credentials further.
When this policy changes, the revised content and updated date will be published on this page. Significant changes to processing purposes, data scope, or user rights will be explained through the website or panel; where required by law, consent will be requested separately. Submit privacy questions and rights requests through a panel ticket. See the Terms of Service for service rules.